NDIS

Helping NDIS Providers Grow with Offshore Talent

Running a NDIS service business means juggling client care, compliance, reporting, and administration — while maintaining high standards of service. At My VA Solutions, we help NDIS providers streamline their operations by recruiting skilled offshore professionals who understand the unique demands of the disability support sector.

We currently partner with NDIS organizations across Australia, from sole traders to multi-site providers, delivering reliable back office and finance support that helps them focus on service delivery, not paperwork. We’re proud that many of our clients have passed their NDIS audits with zero non conformities, thanks in part to the quality systems our VAs help maintain.

Whether you need temporary help or a dedicated full-time resource, our flexible offshore solutions are tailored to fit your unique needs.

We don’t just help you find the right people – we support you every step of the way. From recruitment and onboarding to HR, compliance, payroll, and ongoing performance management, our end-to end solution ensures your offshore team is set up for success. Plus, our dedicated client success managers and nurturing workplace culture drive long-term staff retention and growth.

By outsourcing with My VA Solutions, you can:

Save up to 60–70% on salary costs

Access top-tier talent without the overhead

Icon representing significant time savings and reduced administrative burden through offshore staffing

Save a lot of time and hassles

Icon representing business growth and scalability achievable through reliable offshore support

Grow your business with confidence

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Experience dedicated support

How We Can Support NDIS Providers

Offshore NDIS admin professional managing participant files, PRODA claims, service agreements, and compliance documentation

NDIS Administration & Client Coordination

  • Managing participant files and service agreements
  • Entering and tracking claims in PRODA and Care Master / Supportability / Lumary
  • Handling emails, calendars, reports, and intake forms — all with strict confidentiality
Offshore NDIS coordinator managing staff scheduling, timesheet tracking, and payroll using ShiftCare and similar platforms

Rostering, Payroll & Staff Management

  • NDIS-compliant scheduling and timesheet tracking
  • Payroll preparation and workforce coordination
  • Experience with systems like ShiftCare, Easy Employer, and Employment Hero
Offshore NDIS finance team handling invoice reconciliation, NDIS portal claims, and accounts payable support

Financial & Claims Processing

  • Invoice creation and reconciliation
  • NDIS portal claims (Agency / Plan / Self-managed participants)
  • Accounts payable, receivable, and BAS support (under your accountant’s supervision)
Offshore NDIS specialist preparing documentation for mid-term and recertification audits and incident reporting compliance

Compliance & Audit Readiness

  • Maintaining participant and staff records to meet audit standards
  • Preparing documentation for Mid-Term and Recertification Audits
  • Assisting with incident reporting and worker screening compliance
Illustration representing secure offshore data handling for NDIS providers under Australian Privacy Principles and NDIA guidelines

Data Privacy & Security

  • We know that protecting participant and provider data is non-negotiable.
  • All work is performed under Australian-aligned privacy standards and NDIA confidentiality principles.
  • Our systems use encrypted connections (VPN + MFA) and cloud platforms compliant with Australian Privacy
    Principles (APPs).
  • Each VA signs a confidentiality and data-handling agreement before onboarding.

Let’s build your dream team — smarter, faster, and more affordable.

Ready to take your business to the next level?
Contact My VA Solutions today to explore how our services can be tailored to meet your unique needs.

Our recruitment specialists will work closely with you to understand your goals and handpick the most suitable candidates from our extensive network of skilled professionals — ensuring you get the right talent, right from the start.

We look forward to collaborating with you and contributing to your continued success.

Request A Call Back

Let’s discuss how a dedicated offshore team can support your business goals.

Share your details and one of our specialists will contact you to understand your requirements, recommend the right talent model, and outline a tailored outsourcing solution — with clarity, transparency, and no obligation.

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