Running a NDIS service business means juggling client care, compliance, reporting, and administration — while maintaining high standards of service. At My VA Solutions, we help NDIS providers streamline their operations by recruiting skilled offshore professionals who understand the unique demands of the disability support sector.
We currently partner with NDIS organizations across Australia, from sole traders to multi-site providers, delivering reliable back office and finance support that helps them focus on service delivery, not paperwork. We’re proud that many of our clients have passed their NDIS audits with zero non conformities, thanks in part to the quality systems our VAs help maintain.
Whether you need temporary help or a dedicated full-time resource, our flexible offshore solutions are tailored to fit your unique needs.
We don’t just help you find the right people – we support you every step of the way. From recruitment and onboarding to HR, compliance, payroll, and ongoing performance management, our end-to end solution ensures your offshore team is set up for success. Plus, our dedicated client success managers and nurturing workplace culture drive long-term staff retention and growth.
By outsourcing with My VA Solutions, you can:
Save up to 60–70% on salary costs
Access top-tier talent without the overhead
Save a lot of time and hassles
Grow your business with confidence
Experience seamless integration
How We Can Support NDIS Providers
NDIS Administration & Client Coordination
- Managing participant files and service agreements
- Entering and tracking claims in PRODA and Care Master / Supportability / Lumary
- Handling emails, calendars, reports, and intake forms — all with strict confidentiality
Rostering, Payroll & Staff Management
- NDIS-compliant scheduling and timesheet tracking
- Payroll preparation and workforce coordination
- Experience with systems like ShiftCare, Easy Employer, and Employment Hero
Financial & Claims Processing
- Invoice creation and reconciliation
- NDIS portal claims (Agency / Plan / Self-managed participants)
- Accounts payable, receivable, and BAS support (under your accountant’s supervision)
Compliance & Audit Readiness
- Maintaining participant and staff records to meet audit standards
- Preparing documentation for Mid-Term and Recertification Audits
- Assisting with incident reporting and worker screening compliance
Data Privacy & Security
- We know that protecting participant and provider data is non-negotiable.
- All work is performed under Australian-aligned privacy standards and NDIA confidentiality principles.
- Our systems use encrypted connections (VPN + MFA) and cloud platforms compliant with Australian Privacy
Principles (APPs). - Each VA signs a confidentiality and data-handling agreement before onboarding.
Let’s build your dream team — smarter, faster, and more affordable.
Ready to take your business to the next level?
Contact My VA Solutions today to explore how our services can be tailored to meet your unique needs.
Our recruitment specialists will work closely with you to understand your goals and handpick the most suitable candidates from our extensive network of skilled professionals — ensuring you get the right talent, right from the start.
We look forward to collaborating with you and contributing to your continued success.
Request A Call Back
Let’s discuss how a dedicated offshore team can support your business goals.
Share your details and one of our specialists will contact you to understand your requirements, recommend the right talent model, and outline a tailored outsourcing solution — with clarity, transparency, and no obligation.
Contact Us
PO Box 16122 Collins Street West Victoria 8007 Australia
+1(888) 123-4567
info@example.com
About My VA Solutions
How It Works
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